S Blance Associates Ltd
Employment Law and Human Resource Management Consultancy
PROBLEM SOLVING
Two day course 9.00 to 5.00pm
1. By the end of the course delegates will be able to:
* Use a problem solving model to address problem solving decision making situations in a systematic fashion.
* Know what difficulties can arise at the various stages in the process and how to guard against them.
2. Session overviews:
* Problem solving models
* Objectives and Analytical techniques
* Option generation
* Evaluating options
* Barriers to effective problem solving
* Perceptual processes
* Politics, Escalation and Entrapment
3. Course activities:
* Group discussion throughout
* Syndicate exercises
* Group exercises
Approved Provider of Development Awards - COURSES
Appraisal interviewing
Assertiveness
Coaching
Employment Law for managers
Human Resources - The Implications
Managing Change
Managing Conflict
Managing Performance
Negotiating Skills
Presentation Skills
Problem Solving/Decision Making
Recruitment and Selection
Team Leadership
Time Management
Train the Trainers
Verbal and Non-Verbal Communication
© S Blance Associates Ltd 2005
Registered in Scotland No 248382