S Blance Associates Ltd
Employment Law and Human Resource Management Consultancy
MANAGING PERFORMANCE
One day course 9.00 to 5.00pm
1. By the end of the course delegates will be able to:
* Identify poor performance and manage it effectively, legally and in a manner
that meets the needs of the individual, team and organisation.
2. Session overviews
* Definitions
* Role of the manager
* Identifying a problem
* Feedback
* Listening
* Questioning
* Types of intervention
3. Course activities:
* Group discussion
* Syndicate exercises
Approved Provider of Development Awards - COURSES
Appraisal interviewing
Assertiveness
Coaching
Employment Law for managers
Human Resources - The Implications
Managing Change
Managing Conflict
Managing Performance
Negotiating Skills
Presentation Skills
Problem Solving/Decision Making
Recruitment and Selection
Team Leadership
Time Management
Train the Trainers
Verbal and Non-Verbal Communication
© S Blance Associates Ltd 2005
Registered in Scotland No 248382