S Blance Associates Ltd
Employment Law and Human Resource Management Consultancy
VERBAL AND NON VERBAL COMMUNICATION
Two day course 9.00 to 5.00pm
1. By the end of the course delegates will be able to:
* List the core communication skills and the key components of each of these
skills
* Identify the areas where they would like to develop those skills further
* Produce and action plan to address the areas they wish to develop further
2. Session overviews:
* Core communication skills
* Non verbal communication
* Explaining
* Questions & questioning technique
* Reflecting
* Listening
* Self disclosure
* Feedback and reinforcement
3. Course activities:
* Group discussion throughout
* Syndicate exercises
* Role plays
* Paired exercises to practice and reinforce learning.
Approved Provider of Development Awards - COURSES
Appraisal interviewing
Assertiveness
Coaching
Employment Law for managers
Human Resources - The Implications
Managing Change
Managing Conflict
Managing Performance
Negotiating Skills
Presentation Skills
Problem Solving/Decision Making
Recruitment and Selection
Team Leadership
Time Management
Train the Trainers
Verbal and Non-Verbal Communication
© S Blance Associates Ltd 2005
Registered in Scotland No 248382
Tigh-na-Bruaich, Navidale, Helmsdale, Sutherland KW8 6JS