S Blance Associates Ltd
Employment Law and Human Resource Management Consultancy
ASSERTIVENESS
One day course 9.00 to 5.00pm
1. By the end of the course delegates will be able to:
* Identify when you use assertive, aggressive or non-assertive behaviour.
* Identify the thought processes that make you less inclined to use assertive behaviour.
* Enable you to identify areas where you can make more use of assertive behaviour.
2. Session overviews:
* What it is and what it's not
* Key components of assertive behaviour
* Communication
* Verbal and non verbal behaviour in an assertivenss context
* Process skills
* Techniques for specific situations
3. Course activities:
* Group discussion throughout
* Syndicate exercises
* Role plays
* Paired exercises.
Approved Provider of Development Awards - COURSES
Appraisal interviewing
Assertiveness
Coaching
Employment Law for managers
Human Resources - The Implications
Managing Change
Managing Conflict
Managing Performance
Negotiating Skills
Presentation Skills
Problem Solving/Decision Making
Recruitment and Selection
Team Leadership
Time Management
Train the Trainers
Verbal and Non-Verbal Communication
© S Blance Associates Ltd 2005
Registered in Scotland No 248382
Tigh-na-Bruaich, Navidale, Helmsdale, Sutherland KW8 6JS